Frequently Asked Questions
Everything you need to know about shopping with Luminox Australia.
What is the standard shipping timeframe within Australia?
We offer standard shipping across Australia which typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a full refund or exchange.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping outside of Australia?
Currently, we specialize in serving the Australian market; however, we do offer shipping to New Zealand. Shipping costs and delivery times for New Zealand are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and ZipPay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your fashion pieces.