Returns & Exchanges
At Luminox Australia, we strive for complete satisfaction with your fashion purchase, offering a seamless 30-day return policy for all unworn items in their original packaging. We are dedicated to ensuring your shopping experience is as premium as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to any Australia Post location and keep your tracking receipt; your refund or exchange will be processed within 5 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing